General Terms and Conditions


1. Validity

1.1 These general terms and conditions of business apply to all contracts, deliveries and other services – including consulting services performed in this connection which are not the subject of an independent consulting contract – of Norafin Technologies GmbH (hereinafter also referred to as “supplier”) in business transactions with you as the purchaser (hereinafter also referred to as “buyer”) of our goods.

1.2 Our general terms and conditions of business apply exclusively. Any deviating, conflicting or supplementary general terms and conditions of the buyer are hereby rejected. They shall only become part of the contract if we have expressly agreed to their validity.

2. Offer and contract conclusion

2.1 The offers contained in our internet presence are binding. Your order of one or more offered goods constitutes a binding purchase contract including these general terms and conditions.

2.2 The following applies specifically to the ordering process:

If you like an offered product, you can first put it into the virtual shopping cart. You can then decide whether you wish to select additional goods or complete the ordering process. Before pressing the order button, you have the opportunity to check and, if necessary, correct your selection of goods and the order information you provided, such as buyer data, delivery address and payment data. By clicking on the order button, the purchase contract is bindingly concluded.

After conclusion of the contract you will receive a confirmation of your order with the essential contract data.

The text of the contract will be saved automatically and can be accessed via your customer account.

Only the German language is available for the conclusion of the contract.

2.3 Our information on the object of the delivery or service (e.g. weights, dimensions, utility values, load capacity, tolerances and technical data) as well as our representations of the same (e.g. drawings and illustrations) are only approximately authoritative, unless the usability for the contractually intended purpose requires exact conformity. They are not guaranteed characteristics of quality, but descriptions or identifications of the delivery or service. Deviations in material and quantity which are customary in the trade and deviations which are due to legal regulations or represent technical improvements, as well as the replacement of materials or components by equivalent ones and changes in design are permissible, provided they do not impair the usability for the contractually intended purpose.

3. Right of withdrawal

Consumers are generally entitled to a right of withdrawal. More detailed information on the right of revocation is contained in the supplier's cancellation policy. » to the cancellation policy

4. Prices

The supplier's prices include the statutory value added tax. Shipping costs are to be paid additionally as applicable.

5. Terms of payment

5.1 The purchase price is due immediately.

5.2 In the event of default in payment, the statutory provisions shall apply, whereby the supplier shall charge interest at a rate of 5 percentage points above the respective base interest rate. If payments are deferred, interest shall be charged for the period of deferment at a rate of 5 percentage points above the respective base interest rate.

6. Delivery

6.1  Delivery will be made immediately after receipt of payment. If there are delays in delivery, the supplier will notify the buyer by e-mail.

6.2 Compliance with the delivery obligation shall be subject to the timely and proper fulfillment of the buyer's obligations. We reserve the right to raise the defense of non-performance of the contract.

6.3 The supplier has the right to make partial deliveries to a reasonable extent. If, however, the buyer demands partial deliveries, the buyer shall also bear the additional expense of customs duties, fees, freight charges as well as all other taxes and costs.

7. Retention of title

7.1 The object of purchase remains the property of the supplier until full payment has been made. Prior to transfer of ownership, pledging, transfer by way of security, processing or transformation is not permitted without the express consent of the supplier.

7.2 In the event of attempted access by third parties, in particular in the event of attachments and seizures, the buyer shall notify the supplier without delay and inform the third party immediately of the existing retention of title.

8. Warranty

8.1 The supplier shall be liable for material defects in accordance with the statutory provisions applicable to such defects, particularly according to §§ 433 et seq. BGB (German civil code).

8.2 If the buyer is an entrepreneur within the meaning of § 14 BGB, the limitation period of § 438 para. 1 No. 3 BGB shall be one year instead of two years.

8.3 Insofar as the purchase is a commercial transaction for the supplier and the buyer, the buyer shall immediately inspect the delivered goods for deviations in quality and quantity and notify the supplier in writing of any visible defects within a period of one week after receipt of the goods; otherwise the assertion of warranty claims shall be excluded. Hidden defects must be reported to the supplier in writing within a period of one week after discovery. Timely dispatch suffices to comply with the deadline. The buyer bears the full burden of proof for the time of discovery of the defect and for the timeliness of the notice of defect.

9. Liability

9.1 Liability claims of the buyer for damages are excluded. Exempt from this are claims for damages by the buyer arising from injury to life, body or health or from the violation of essential contractual obligations (cardinal obligations) as well as liability for other damages based on an intentional or grossly negligent breach of duty by the supplier, its legal representatives or vicarious agents. Material contractual obligations are those whose fulfilment is necessary to achieve the objective of the contract.

9.2 In the event of a breach of material contractual obligations, the supplier shall only be liable for the foreseeable damage typical for the contract if such damage was caused by simple negligence, unless the customer's claims for damages are based on injury to life, body or health.

9.3 The restrictions of paragraphs 1 and 2 shall also apply in favor of the legal representatives and vicarious agents of the supplier if claims are asserted directly against them.

9.4 The provisions of the German Product Liability Act (Produkthaftungsgesetz) shall remain unaffected.

10. Intellectual property

The supplier's rights, particularly patents, samples, designs, trademarks and other industrial or intellectual property rights relating to the development and manufacture of the contract goods and relating to the supplier's company may not be infringed by the buyer. This applies in particular to the pictures, films and texts published in the supplier's online store, which are protected by copyright. Any use of the pictures, films and texts without the express written consent of the supplier is not permitted.

11. Severability clause; applicability of German law

11.1 Should any provision of the contract or these general terms and conditions be or become invalid, this shall not affect the validity of the contract. The invalid provision shall be replaced by a valid provision which comes closest to the economic purpose of the invalid provision.

11.2 The law of the Federal Republic of Germany shall apply exclusively to this contract. No UN purchase law shall apply.

12. Dispute resolution

12.1 1 The European Commission provides the consumer with a platform for the extrajudicial online dispute resolution (ODR), which can be accessed at www.ec.europa.eu/consumers/odr.

12.2. We are neither legally obliged nor prepared to participate in dispute resolution proceedings before a consumer arbitration board.

The satisfaction of our customers is our highest priority. We take your complaints seriously and always strive to resolve justified complaints as quickly and as simply as possible. We are convinced that together we can achieve a good solution through direct customer contact. To do so, please send us an e-mail with your request to info@mein-vlies.de or info@norafin.com.